Privacy Policy
Last updated: September 2026
Inova Quality values the privacy of its visitors and customers. This policy explains what data we collect, how we use it and what your rights are.
We only ask for personal information when we truly need it to provide a service. We do so by fair and lawful means, with your knowledge and consent.
We only retain the information collected for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We do not share personally identifiable information publicly or with third parties, except when required by law.
Our website may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.
You are free to refuse our request for personal information, with the understanding that we may not be able to provide some of the desired services.
1. Data we collect
When you fill out our contact or quote request forms, we collect:
- Full name
- E-mail address
- Phone number / WhatsApp
- Message or description of the event
2. How we use your data
The information provided is used exclusively to:
- Respond to your contact or quote request
- Get in touch through the channel you chose (e-mail or WhatsApp)
- Improve our service
Your data is not sold, shared or transferred to third parties for commercial purposes.
3. Storage
The data submitted through our forms is stored in a secure database hosted in Brazil and accessed only by the Inova Quality team. We keep the records for as long as necessary to serve you and, at your request, we can remove them at any time.
4. Cookies
As is common practice on almost all professional websites, this site uses cookies, which are small files downloaded to your computer, to improve your experience. You can prevent these cookies from being stored; however, this may block some features of the site.
Third-party cookies
In some special cases we use cookies provided by trusted third parties.
This site uses Google Analytics, one of the most widespread and trusted analytics solutions on the Web, to help us understand how, when and how much it is accessed so that we can improve it. These cookies may track things such as how much time you spend on the site and the pages you visit, so that we can continue producing relevant and engaging content.
Other third parties may use cookies to improve your experience, such as Facebook, Instagram, Twitter, LinkedIn, Google Maps, YouTube and Google reCAPTCHA. In none of these cases do we make use of any personal or individualized information.
For more information about third-party cookies and privacy, please refer to the official pages of these third parties.
Disabling cookies
You can prevent the use of cookies by adjusting your browser settings (see your browser's help for how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit.
Continued use of our website will be regarded as acceptance of our practices regarding privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us.
5. reCAPTCHA (Google)
Our forms use the Google reCAPTCHA v3 service to protect against automated submissions (bots). reCAPTCHA collects hardware and software information from your device, including browser data and IP address, and sends it to Google for risk analysis. The use of this information is subject to Google's Privacy Policy and Terms of Service.
6. WhatsApp
By clicking "Continue on WhatsApp", you are redirected to the WhatsApp application (Meta Platforms). From that moment on, the communication is subject to the WhatsApp Privacy Policy.
7. Your rights (LGPD)
Under the Brazilian General Data Protection Law (LGPD – Law No. 13,709/2018), you have the right to:
- Confirm whether we process your personal data
- Access, correct or request the deletion of your data
- Withdraw your consent at any time
To exercise your rights, please contact us by e-mail at comercial@inovaquality.com.br.
8. Contact
Inova Quality
Rua Madre Maria Vilac, 295 - Jd. São Judas Tadeu
Sumaré / SP - 13180-600
Phone: +55 (41) 99164-8989
E-mail: comercial@inovaquality.com.br
